Refunds & Returns

Vera Donna does not accept goods for return because all garments are custom made to your specific body measurements and individual requirements. So you must think carefully before placing an order and you must follow our instructions for supplying your body measurements. Vera Donna is not responsible for shape wear made to incorrect measurements supplied by you. Once work has started on your order there are no returns available.

Vera Donna guarantees that your custom made shape wear will be free from damage or defect once it leaves our premises. If an order is found to be damaged or defective please contact us via email within 7 days of receipt of goods. We will gladly replace or repair any damaged or defective goods. Vera Donna will not be responsible for damages that occur as a result of negligence, improper wear and care including improper washing and cleaning of goods.

If any goods supplied do not meet the specifications advised with your initial order we need this to be properly verified in advance. This means contacting us via email within 7 days with detailed particulars which may include photographs.

If we pre-approve goods for return you will need to use the original packaging to repack the relevant goods and post back to Vera Donna to following postal address:-

Vera Donna Shapewear
PO Box 1022
Collingwood VIC 3066

We advise that you insure any package which you are returning as only goods received by Vera Donna are eligible for a possible refund. Any risk with this return delivery is totally your responsibility.

Any goods returned must be wholly unused i.e. not worn, not washed and not altered in any way. Goods must be free of scents and marks, we kindly suggest that you do not have on perfume or deodorant when trying on garments. For health reasons we ask that you wear panties when trying on garments that contain a crotch. Any garment returned used or soiled will not be eligible for return.

Upon completion of any valid return your account will be credited for the original amount paid for the goods only, postage, shipping and handling costs are non-refundable.

Your satisfaction is very important to us, so if you have any concerns or queries please feel free to contact us at:-

Vera Donna Shapewear